For Call and Contact Centres
Keep your contact-centre platform. Upgrade the SIP trunk underneath it.
Move or add Nigerian call traffic to Signals SIP Access for familiar mobile numbers, transparent call and network visibility, and numbers from multiple providers managed through one account.
Keep your existing agents, queues and workflows.
Where Signals sits
Your existing contact-centre platform
Signals SIP Access
Nigerian phone networks
Your customers
Evaluate your current trunk
Your current SIP trunk carries calls. What else does it give you?
If your contact centre is already running, the trunk beneath it is already doing its core job: calls connect, agents work and the operation continues. That is not in question here.
The question is what else sits alongside that connection. Contact centres reviewing their infrastructure usually evaluate the points below before deciding whether to change provider or add a second one.
A conventional trunk may be enough where all you need is a basic route to the network. Signals is for contact centres that also need familiar numbers, visibility and a managed infrastructure layer.
- The Nigerian number types available to you, including familiar mobile numbers.
- Visibility into how the underlying network is performing.
- How numbers from different providers are managed day to day.
- How clearly call records, usage and billing are presented.
- The local operational support available when something needs attention.
- Whether programmable or automated call workflows can be added later.
Beyond basic trunking
Move from a basic SIP trunk to managed SIP access.
A conventional SIP trunk may provide
- A route to the telephone network.
- The provider’s available number inventory.
- Provider-specific account and billing.
- Standard support for trunk configuration.
- Limited visibility beyond call completion records.
Signals SIP Access adds
- Familiar Nigerian mobile numbers.
- Numbers from different Nigerian providers managed in one account.
- Call logs, usage, recordings where enabled and billing in one place.
- Real-time network-performance visibility.
- Access to Programmable Voice and Automations on the same platform when needed.
Providers differ. Some incumbents will already offer parts of the right-hand column; the comparison is a checklist for your own evaluation, not a claim about any particular provider.
Keep your operation
Change the SIP layer—not your contact-centre operation.
Signals does not replace your agent desktop, queues, routing rules, CRM integrations, workforce management tools, QA processes or contact-centre reporting. Those stay exactly where they are.
Agents keep working in the platform they already know. What changes is the SIP infrastructure beneath it: Signals either replaces an existing trunk or runs alongside one.
Supervisors keep their existing dashboards. Telephony and IT leads gain an infrastructure view that sits under them.
Architecture after the change
Your existing contact-centre platform
Signals SIP Access
Nigerian phone networks
What your contact centre gains
A stronger Nigerian SIP infrastructure choice.
Familiar Nigerian mobile numbers
Controlled business mobile numbers instead of employee personal lines or only less familiar fixed ranges.
Numbers from multiple providers
Purchase and manage provider-backed Nigerian numbers through one Signals account, and choose the originating number you own for a call.
Real-time network visibility
See network performance while calls are running, rather than reading it back from a monthly report.
Unified operational records
Numbers, call records, usage, recordings where enabled and billing in one infrastructure platform.
Quality-managed infrastructure
Controlled access and prohibited-traffic monitoring to protect network quality and number reputation.
Production operating experience
Infrastructure built from PressOne’s experience serving more than 5,000 customers.
Start alongside your current provider
You do not have to move all your traffic on day one.
Where your contact-centre platform supports more than one trunk, Signals can be added alongside your current provider rather than replacing it immediately.
Provision Signals numbers, move a single campaign, queue, team or workload, and evaluate the number experience, the visibility, the day-to-day management and the support you receive. Expand from there.
Start with one workload. Move more traffic when Signals has earned it.
Not every contact-centre platform supports multiple concurrent trunks. Confirming that is part of the technical discovery call.
Phone numbers
Interface preview
Numbers purchased from Nigerian providers · originating number selected per workload
See beyond the agent dashboard
Your contact-centre dashboard shows the operation. Signals shows the infrastructure underneath it.
Your existing platform reports on agents, queues, talk time, dispositions and customer records. That is the operational view, and it stays as it is.
Signals adds the infrastructure view beneath it: phone-number management, call records, recordings where enabled, usage and billing, and real-time network performance while calls are running.
When a question is about the network rather than the operation, it can be answered from the infrastructure platform instead of reconstructed from separate provider reports.
Network performance
Interface preview
Monitoring active
numbers · calls · usage
Call logs
per call, per leg
Usage and billing
Interface preview
Existing contact-centre workloads
Run the calls your operation already needs to make.
Signals carries the calls your contact centre already makes and receives: customer service, collections and repayment follow-up, sales and lead follow-up, delivery and order operations, appointment management, verification calls, callback queues and escalations.
The workflow, scripting, routing and reporting for those workloads stay in your contact-centre application. Signals is the infrastructure the calls travel over.
Collections and repayment follow-up
Lawful collections calls, repayment reminders and borrower follow-up on familiar Nigerian numbers.
Explore →Delivery and order operations
Delivery scheduling, confirmation and rescheduling calls made by your existing teams.
Explore →Appointment management
Appointment reminders, confirmation and rescheduling calls handled from your current queues.
Explore →Verification and callbacks
Verification calls, callback queues and escalations carried on Signals SIP Access.
Explore →Implementation
Move one workload first. Expand after it is proven.
- 01Review the existing contact-centre and SIP architecture with Signals.
- 02Confirm compatibility, call direction, numbering and expected traffic.
- 03Complete the account and KYC requirements.
- 04Signals provisions the SIP trunk, credentials, numbers and routing.
- 05Your technical team configures the contact-centre platform.
- 06Test one number, queue, campaign or team together.
- 07Activate the first workload in production.
- 08Expand based on the results.
SIP Access is a managed infrastructure service. A technical discovery call is the starting point: it covers your current SIP setup, compatibility with your platform, numbering, call direction and expected volume before anything is changed.
Signals then provisions the SIP trunk, credentials, numbers and routing. Your technical team configures your contact-centre platform, and we test the connection together before production traffic is activated.
Read the quickstart →Proof
Built from Nigerian telephony already proven in production.
Signals runs on infrastructure PressOne already operates: 99.99% platform uptime, more than 5,000 customers served, connectivity across six telco networks and real-time network-performance visibility.
Connectivity across six networks describes reach, not automatic failover or dynamic rerouting between carriers. You choose the originating number you own for a call.
Keep your contact centre. Give it better SIP infrastructure.
Path 01
Bring your current SIP setup, phone-number requirements and expected call volume. We will evaluate how Signals can replace or supplement your existing trunks.
Path 02
Read how managed SIP connectivity works, what it supports and how it fits beneath an existing contact-centre platform.