Pricing
One platform fee. Public call rates.
Signals is billed as infrastructure: the Base plan is an annual platform-access fee, plus usage for the calls you place. Numbers, calls, usage and billing sit in one account, across Programmable Voice, SIP Access, Omni and Automations.
Base plan
₦500,000
per year · platform access
- One Nigerian phone number.
- ₦200 test credit.
- 500 call recordings included monthly.
- 90 days call history and storage included.
- Programmable Voice and Automations after Developer Mode is enabled following full KYC.
- SIP Access after separate technical approval and provisioning by Signals.
Standard support: 8:00 a.m.–5:00 p.m. WAT on business days.
These are included Base-plan entitlements, not enterprise platform limits.
Enterprise arrangements
Capacity and retention scoped to your operation.
- Enterprise recording capacity has no fixed public ceiling. Capacity is provisioned to match expected traffic, in the same way SIP channel capacity is.
- Enterprise agreements support configurable multi-year retention aligned with your regulatory, legal and internal obligations.
- Active storage holds the working window. Older recordings can be archived automatically to lower-cost storage with defined retrieval SLAs.
- Authorised users can export recordings through the API or the dashboard before scheduled deletion.
- Retention can be configured per customer and per use case.
- Recording and storage pricing is transparent and usage-based. Extended retention and archival storage are separately scoped add-ons.
- Current platform capacity is five million calls per day; channel, concurrency and recording capacity are provisioned to your expected traffic.
- Enterprise agreements include a data processing agreement, the enterprise security pack, a contract-backed 99.99% platform sla and defined escalation arrangements.
Enterprise scale
Provisioned to workload
Platform capacity5 million calls/day
Recording capacityProvisioned to workload
RetentionConfigurable multi-year
Core voice dataHosted in Nigeria
Capacity figure is current platform capacity, not current traffic.
Operating Model
- 24/7 response for production-critical incidents
- Named technical ownership
- Contract-backed 99.99% platform SLA
- Controlled production activation
- Post-launch hypercare
- Defined escalation and incident communication
- Capacity planning and service reviews
- Written P1 root-cause reports
The operating model is included in enterprise arrangements. It is not sold as a separate support upgrade.
Operating modelBase planEnterprise
Operating model
Critical incident coverage
- Base plan
- 8:00 a.m. to 5:00 p.m. WAT on business days
- Enterprise
- 24/7 for P1 and P2 production incidents
P1 acknowledgement
- Base plan
- Business hours
- Enterprise
- 15 minutes
Technical ownership
- Base plan
- Shared support team
- Enterprise
- Named technical owner and backup
Escalation
- Base plan
- Standard channels
- Enterprise
- Agreed escalation matrix
Monitoring
- Base plan
- Platform monitoring
- Enterprise
- Proactive customer-impact notification
Activation
- Base plan
- Self-service onboarding
- Enterprise
- Controlled production activation
Post-launch
- Base plan
- Standard operation
- Enterprise
- 30 days of hypercare
Service levels
- Base plan
- Platform terms
- Enterprise
- Contract-backed 99.99% platform SLA
Numbers
Numbers are billed per number, per month.
- Additional numbers cost ₦15,000 or ₦25,000 monthly depending on provider.
- Numbers can be purchased from multiple Nigerian providers and managed through one Signals account.
- You choose which originating number a call uses.
Onboarding
Self-service for Programmable Voice and Automations. Managed provisioning for SIP Access. Enterprise integration for Omni.
- Programmable Voice and Automations are self-service: subscribe, complete full KYC and enable Developer Mode at no extra cost.
- SIP Access is a managed infrastructure service. It follows technical discovery and qualification, after which Signals provisions the SIP trunk, credentials, numbers and routing.
- Subscribing to the Base plan does not automatically provision or activate SIP Access.
- Standard SIP provisioning carries no additional fee and includes the architecture and workload review, trunk setup, credentials, number routing, test support and production activation.
- Optional SIP assisted implementation, where Signals helps configure, migrate or integrate your own environment, requires either a contractual ₦500,000 monthly call-usage commitment or a ₦1.5 million one-time fee.
- Signals Omni is scoped through an enterprise integration review; pricing depends on the deployment.
Call usage
Usage is metered and published.
- Call rates are public and charged per usage.
- Volume pricing is available for sustained traffic.
- One platform fee covers numbers, calls, usage and billing in a single managed account.
Next step
Confirm the commercials with our team.
For volume pricing, assisted implementation, SIP provisioning, Signals Omni integration or other enterprise arrangements, book a technical discovery call.