Trust
Reliability is an operating discipline.
Signals combines locally hosted production infrastructure, geographically separated disaster recovery, proactive monitoring, 24/7 critical-incident response and contract-backed service levels.
5 million calls/day capacity · 99.99% platform SLA · In-country DR · 24/7 critical response
Capacity and resilience
Provisioned to workload
Capacity figure is current platform capacity, not current traffic.
Capacity
Provisioned capacity, not current traffic.
Current platform capacity is five million calls per day. This is the capacity the platform is provisioned to carry, not a statement of calls placed. Enterprise capacity is sized to your expected traffic during technical discovery, in the same way SIP channel capacity is.
Signals is connected across six telco networks. Reach across those networks is not the same as automatic carrier failover: customers purchase numbers from multiple Nigerian providers and choose the originating number for each workload.
Network performance
Interface preview
Resilience
Continuity is designed, tested and documented.
Local primary and DR
Primary infrastructure and geographically separated disaster-recovery copies are hosted in Nigeria.
Tested failover
Failover between sites is tested rather than assumed.
Documented RTO and RPO
Recovery time and recovery point objectives are documented and confirmed contractually.
Backups
Primary backups are held in Nigeria alongside the disaster-recovery copies.
Availability
Enterprise agreements carry a 99.99% platform SLA.
Capacity
Current platform capacity is five million calls per day. This is provisioned capacity, not current traffic.
Operational visibility
See what the network is doing.
Real-time network performance
Live visibility of network performance across the connected telco networks, available in the dashboard.
Transparent call logs
Call logs and call detail records for every call, so operations and finance teams work from the same record.
Completed-call events
Signals Omni delivers call-completed webhooks and call data to the systems your teams already use.
PressOne Africa publishes a public 24-hour rolling view of call success across Nigeria’s major mobile networks.
Operational monitoring
Impact is identified before it is reported.
- Continuous platform monitoring across the API, call processing and dashboard.
- SIP and network visibility across the connected telco networks.
- Service-impact identification, so a material incident is tied to the affected workloads.
- Customer notification through agreed enterprise channels rather than waiting for a ticket.
Incident response
Critical incidents are covered around the clock.
- P1 and P2 production incidents receive 24/7 technical response.
- P1 incidents are acknowledged within 15 minutes and P2 incidents within 30 minutes.
- Standard support operates from 8:00 a.m. to 5:00 p.m. WAT on business days.
- Enterprise escalation arrangements, including named contacts and escalation paths, are defined contractually.
- P1 incidents close with a written root-cause report and corrective-action plan.
Business continuity
Availability, backup, recovery and continuity are distinct.
- Availability is the contract-backed 99.99% platform SLA, measured monthly.
- Backup is the retained copy of production data, held in Nigeria.
- Disaster recovery is the geographically separated infrastructure and tested failover that restores the service.
- Business continuity is the wider plan that keeps operations and communication running while recovery proceeds.
- Incident response is the live technical handling of a production event, with defined severity, acknowledgement and communication targets.
- A documented breach-management and notification process is in place, with notification obligations confirmed contractually.
Maintenance and changes
Production changes are communicated in advance.
- Planned maintenance that may affect production is notified seven days in advance.
- Emergency changes are communicated as early as the situation permits.
- Start, progress and completion of the maintenance window are communicated through agreed channels.
- Confirmation is issued once service has returned to the expected state.
Next step
Review capacity and continuity with our engineers.
Technical discovery covers expected traffic, channel and recording capacity, failover expectations and the evidence your vendor-risk team needs.