Enterprise
Signals for regulated and high-volume voice operations.
Managed SIP trunking, programmable voice, enterprise recording and retention, and voice integration, delivered on certified infrastructure with core production voice data hosted in Nigeria.
Enterprise scale
Provisioned to workload
Capacity figure is current platform capacity, not current traffic.
Scale
Capacity provisioned to your workload.
Current platform capacity is five million calls per day. Enterprise capacity — channels, concurrent calls and recording volume — is sized during technical discovery against your expected traffic.
- Enterprise recording capacity has no fixed public ceiling. Capacity is provisioned to match expected traffic, in the same way SIP channel capacity is.
- Enterprise agreements support configurable multi-year retention aligned with your regulatory, legal and internal obligations.
- Active storage holds the working window. Older recordings can be archived automatically to lower-cost storage with defined retrieval SLAs.
- Authorised users can export recordings through the API or the dashboard before scheduled deletion.
- Retention can be configured per customer and per use case.
- Recording and storage pricing is transparent and usage-based. Extended retention and archival storage are separately scoped add-ons.
Operating Model
The operating model is part of the deployment.
Enterprise customers do not receive infrastructure and then enter a generic support queue. Every deployment includes named technical ownership, controlled production activation, proactive monitoring, defined escalation and 24/7 response for production-critical incidents.
Service continuity
24/7 response for P1 and P2 production incidents, with defined acknowledgement and communication targets.
Controlled activation
Architecture review, controlled testing, agreed production windows and post-launch hypercare.
Capacity management
Capacity provisioned to traffic, concurrency and growth rather than a fixed self-service ceiling.
Incident accountability
Written root-cause reporting and corrective actions after critical incidents.
Assurance
Evidence your risk teams can review.
ISO/IEC 27001:2022
Signals operates within an information security management system certified to ISO/IEC 27001:2022 for Software Development and Information Technology Services.
Data protection audit
Evidence of the completed 2025 Data Protection Audit is available during enterprise vendor due diligence.
NDPC registration
Evidence of registration with the NDPC as a Data Controller/Processor of Major Importance is available during enterprise vendor due diligence.
NCC licence
Telecommunications services are delivered under an NCC licence.
Local hosting
Core production voice data is hosted in Nigerian data centres.
Capacity and availability
Current platform capacity is five million calls per day, backed by a 99.99% platform SLA for enterprise agreements.
Documentation
What arrives with an enterprise agreement.
- ISO/IEC 27001:2022 certification evidence.
- Data-protection evidence, including NDPC registration and the 2025 Data Protection Audit.
- Data processing agreement.
- Completed security questionnaire.
- Penetration-testing information.
- Architecture and data-flow summary.
- Business continuity and disaster-recovery summary.
- Enterprise Operations, SLA and escalation overview.
- Service-provider and subprocessor schedule.
- Regulatory alignment summary for Nigerian regulated institutions, covering CBN cybersecurity, shared-services and consumer-protection expectations and NDPA/NDPC obligations.
- Outsourcing clause schedule, covering service levels, incident notification, audit and inspection rights, subcontracting disclosure, and exit and transition.
Products
How enterprises combine the four products.
Signals SIP Access
Managed SIP trunking for your contact-centre platform, PBX, dialler or voice application. Provisioned by Signals, configured by your technical team.
Signals Programmable Voice (Twilio Compatible)
Voice API, OneML, webhooks, callbacks, recordings and events for the call flows your software controls directly.
Signals Omni
Enterprise voice integration: call-completed webhooks, Call Data API and authorised recording access for CRM, omnichannel, BI and internal systems.
Signals Automations
Event-triggered call workflows built on the same platform, numbers and call records.
Trust
Certified operations, locally hosted data.
Operated on certified, locally hosted infrastructure.
Signals operates within an ISO/IEC 27001:2022-certified information security management system, with core production voice data hosted in Nigerian data centres and telecommunications services delivered under an NCC licence. Enterprise evaluation packs cover information security, data protection, resilience and contractual assurance.
- ISO/IEC 27001:2022-certified ISMS
- NDPC registration · 2025 Data Protection Audit
- Telecommunications delivered under an NCC licence
- Core voice data hosted in Nigeria
- 99.99% platform SLA
Core production data
Where to go next
Start where your evaluation starts.
Security and Compliance
Certified ISMS, encryption, MFA, RBAC, audit logs, penetration testing and the assurance documents we supply.
Explore →Data Protection and Residency
Where recordings, CDRs, KYC data, logs and backups are stored, and how enterprise retention is configured.
Explore →Reliability and Business Continuity
Platform capacity, the enterprise SLA, tested failover, documented RTO and RPO, and escalation arrangements.
Explore →Banks and Financial Institutions
Voice infrastructure your technology, security and risk teams can approve, mapped to each internal reviewer.
Explore →Next step
Scope an enterprise arrangement.
Technical discovery covers capacity, recording and retention scope, integration boundaries and the assurance evidence your organisation requires. Enterprise usage, storage and retention pricing is scoped from that conversation.