For Banks and Financial Institutions
Voice infrastructure your technology, security and risk teams can approve.
Keep your contact-centre platform, PBX, phone numbers and enterprise systems. Signals provides managed SIP trunking, programmable voice, enterprise recording and retention, and voice integration on locally hosted infrastructure.
ISO/IEC 27001:2022-certified ISMS · Delivered under an NCC licence · Hosted in Nigeria
Enterprise scale
Provisioned to workload
Capacity figure is current platform capacity, not current traffic.
A. Architecture
Where Signals sits in your call path.
Outbound and inbound calls
Bank contact centre or PBX
Signals SIP Access (managed SIP trunking)
Phone networks
Completed-call data
Completed calls
Signals Omni
CRM, BI, QA, compliance and internal systems
Your platform, numbers and internal systems stay in place. An enterprise integration review confirms how Signals fits your current architecture and call path.
B. Application and enterprise architecture
Programmable access without replacing your stack.
Existing systems stay
Your contact-centre platform, PBX, softphones, CRM and internal systems remain in place. Signals supplies the telephony layer beneath them.
SIP and API side by side
Signals SIP Access carries platform traffic while Signals Programmable Voice (Twilio Compatible) handles call flows your own software controls.
OneML and webhooks
OneML is Signals' call-control markup language, derived from TwiML and compatible with supported TwiML applications. Webhooks and callbacks report call state to your services.
Clear Omni boundary
Signals Omni delivers call-completed webhooks, the Call Data API and authorised recording access. Your systems perform any analysis of that data.
C. Network and infrastructure
Managed connectivity with visibility your NOC can use.
- Signals SIP Access is a managed infrastructure service: provisioned by Signals, configured by your technical team.
- Numbers can be purchased from multiple Nigerian providers and managed through one Signals account, with control of the originating number per workload.
- Real-time network-performance visibility and transparent call logs across six connected telco networks.
- Current platform capacity is 5 million calls per day, with channel and concurrency capacity provisioned to your expected traffic.
- Controlled migration: trunks, numbers and routing are cut over in stages rather than in a single switch.
D. Information security and data protection
Evidence for your security and data-protection reviewers.
- Signals operates within an ISO/IEC 27001:2022-certified information security management system, certified for Software Development and Information Technology Services.
- NDPC registration as a Data Controller/Processor of Major Importance, and the completed 2025 Data Protection Audit, evidenced during enterprise vendor due diligence.
- Telecommunications services delivered under an NCC licence.
- Data encrypted in transit and at rest, with MFA, RBAC and audit logs available.
- Annual penetration testing, a data processing agreement and a documented breach-management and notification process.
Local data map
E. Contact centre and operations
Recording and retention sized to your obligations.
- Enterprise recording capacity has no fixed public ceiling. Capacity is provisioned to match expected traffic, in the same way SIP channel capacity is.
- Enterprise agreements support configurable multi-year retention aligned with your regulatory, legal and internal obligations.
- Active storage holds the working window. Older recordings can be archived automatically to lower-cost storage with defined retrieval SLAs.
- Authorised users can export recordings through the API or the dashboard before scheduled deletion.
- Retention can be configured per customer and per use case.
- Recording and storage pricing is transparent and usage-based. Extended retention and archival storage are separately scoped add-ons.
F. IT management and vendor risk
What goes into your vendor file.
Availability
Enterprise agreements carry a 99.99% enterprise SLA.
Continuity
Nigeria-hosted primary and geographically separated disaster-recovery infrastructure, tested failover and documented RTO and RPO.
Support and escalation
Standard support hours are 8:00 a.m. – 5:00 p.m. WAT. Enterprise escalation arrangements are defined contractually.
Evidence pack
ISO evidence, data-protection evidence, DPA, security questionnaire, penetration-testing information, architecture and data-flow summary, BCP/DR summary, SLA and service-provider schedule.
Operating record
99.99% platform uptime, more than 5,000 customers served and production operating experience from PressOne.
Commercials
Transparent, usage-based call, recording and storage pricing, with extended retention scoped as an add-on.
G. Workloads
What banks run on Signals.
- Customer service calls from the contact centre.
- Lawful collections and repayment follow-up.
- Sales and relationship-management calls.
- Verification and confirmation calls.
- Automated callbacks triggered by events in your systems.
- Dispute evidence, through authorised access to call recordings and call records.
- Delivery of completed-call data into CRM, BI, QA and compliance systems via Signals Omni, where those systems perform the analysis.
H. Controlled implementation
Prove it on one workload, then expand.
- 01Technical discovery with your architecture, network, security and operations teams.
- 02Scope one queue, campaign, number or workload as the first production slice.
- 03Provision trunks, numbers and recording capacity for that slice.
- 04Run it in production and review call quality, logs, recording and integration output.
- 05Expand across queues, sites and workloads on the same contract and platform.
Next step
Bring your evaluation team to the table.
Technical discovery is a working session with our engineers. The enterprise security pack can be sent to your security, data-protection and vendor-risk reviewers in parallel.